Your Privacy at 77juya

Article 1

How We Collect Your Personal Data

77juya collects personal data through the following channels:

• Registration: When you create a 77juya account, you voluntarily provide identity, contact, and payment information required to open and verify your account.
• Account Activity: As you use the platform — placing bets, playing games, making deposits or withdrawals — transaction and behavioural data is automatically recorded in our systems.
• Identity Verification (KYC): When you submit a government-issued ID, selfie, or proof-of-address document in response to a KYC request, that documentation is collected and securely stored.
• Payment Processing: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, the relevant payment account identifiers and transaction references are recorded.
• Device and Technical Data: Your browser and device automatically transmit technical information — such as your IP address, device type, operating system, and session timestamps — each time you connect to the 77juya platform.
• Customer Support: If you contact 77juya support via email or live chat, the content of those communications is retained for quality assurance and dispute resolution purposes.
• Cookies and Tracking Technologies: We use cookies and similar technologies as described in Article 6 of this Policy to collect technical and behavioural data during your browsing sessions.

Article 2

How We Use Your Personal Data

77juya processes your personal data for the following purposes, each grounded in a legitimate legal basis:

• Account Management: To create, maintain, and administer your 77juya account, including verifying your identity and age, processing your login credentials, and maintaining your account settings.
• Service Delivery: To enable you to participate in games, place bets on cricket and other sports markets, access the 77juya Casino, and receive promotional offers and bonuses for which you are eligible.
• Payment Processing: To process deposits and withdrawals to and from your registered bKash, Nagad, or bank account promptly and accurately.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, money laundering, and other unlawful activity on the platform.
• Responsible Gaming: To monitor your gaming activity and behavioural patterns for indicators of problem gambling, to apply any self-imposed limits you have set, and to enforce responsible gaming obligations.
• Legal and Regulatory Compliance: To comply with anti-money-laundering (AML) and know-your-customer (KYC) obligations, to respond to lawful requests from competent authorities in Bangladesh, and to maintain records required by applicable law.
• Platform Improvement: To analyse aggregate usage patterns and improve the design, performance, and game selection of the 77juya platform over time.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonus notifications, and information about new games or seasonal campaigns relevant to the Bangladesh market. You may opt out at any time.

Article 3

When and With Whom We Share Your Data

77juya does not sell, rent, or trade your personal data. We share data only in the following limited and controlled circumstances:

• Payment Service Providers: Your financial transaction data is shared with bKash, Nagad, Rocket, Upay, and partnering Bangladeshi banks (including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank) to the extent strictly necessary to process your deposits and withdrawals.
• Game Content Providers: Technical session identifiers may be shared with licensed game studios — such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming — solely to facilitate the delivery of their game content within the 77juya platform. These providers do not receive your identity or payment data.
• Identity Verification Partners: KYC documentation may be processed by a trusted third-party identity verification service operating under strict data processing agreements with 77juya. Such partners are prohibited from using your data for any purpose other than the verification task.
• Legal Authorities: We may disclose personal data to competent governmental authorities, law enforcement agencies, or courts in Bangladesh where we are legally obligated to do so, or where disclosure is necessary to protect the rights, property, or safety of 77juya, its members, or the public.
• Business Transfers: In the event of a corporate restructuring, merger, or acquisition involving 77juya, your personal data may be transferred to the successor entity, subject to equivalent privacy protections and prior notice to you where practicable.

All third parties with whom 77juya shares personal data are required to maintain appropriate technical and organisational safeguards and to process your data only in accordance with 77juya's instructions and applicable data protection principles.

Article 4

Data Retention and Storage

77juya retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes for which it was collected. Specific retention periods are as follows:

• Active Account Data: Retained for the full duration of your account's existence plus a minimum of 5 years after account closure, to comply with AML record-keeping obligations.
• Transaction Records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum of 7 years in accordance with financial record-keeping standards applicable in Bangladesh.
• KYC Documentation: Identity verification documents are retained for 5 years following account closure or the date of submission, whichever is later.
• Support Communications: Customer support correspondence is retained for 3 years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical Logs: Server and access logs are retained for 12 months, after which they are anonymised or deleted.
• Marketing Preferences: Your opt-in/opt-out records for marketing communications are retained for as long as your account is active plus 2 years, to evidence compliance with consent requirements.

All personal data stored by 77juya is held on servers protected by industry-standard 256-bit SSL encryption. Access is restricted to authorised 77juya personnel on a strict need-to-know basis. Data stored in relation to Bangladeshi members is processed in a manner consistent with the data protection principles established under applicable Bangladeshi and international frameworks.

Article 5

Your Data Rights

As a 77juya member, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

We aim to respond to all data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no fee for exercising your data rights unless a request is manifestly unfounded or excessive.

Article 6

Cookies and Tracking Technologies

77juya uses cookies and similar technologies (including local storage and session identifiers) to support the operation of the platform, enhance your experience, and collect analytical information. The cookies we use fall into the following categories:

• Essential Cookies: Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your session. They cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences — such as your preferred game lobby view or notification settings — so that you do not have to reconfigure them on each visit.
• Analytical Cookies: Collect anonymised data about how members use the platform — page views, session durations, navigation paths — to help us identify performance issues and improve the user experience.
• Security Cookies: Support our fraud detection and account security systems by tracking anomalous login patterns, device consistency, and geographic access signals.

77juya does not use third-party advertising or behavioural retargeting cookies. You may configure your browser to block or delete cookies at any time; however, disabling essential cookies will prevent you from logging in and accessing the platform. Your continued use of the 77juya platform following this notice constitutes your consent to the use of cookies as described above.

Article 7

Data Security Measures

77juya implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 77juya's servers is encrypted using industry-standard Transport Layer Security (TLS 1.3 or higher).
• Data Encryption at Rest: Personal and financial data stored in 77juya's databases is encrypted at rest using AES-256 encryption.
• Access Controls: Internal access to personal data is restricted to authorised staff who require it to perform their job functions. Role-based access control (RBAC) policies are enforced across all internal systems.
• Two-Factor Authentication: 77juya supports 2FA for member accounts and mandates it for all internal administrative access to systems holding personal data.
• Regular Security Audits: Our platform undergoes regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights or interests, 77juya will notify affected members without undue delay and take immediate remedial action.

Article 8

Changes to This Privacy Policy

77juya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will:

• Update the "Last updated" date and version number at the top of this Policy.
• Notify you of significant changes via your registered mobile number or email address with a minimum of 14 days' advance notice before the revised Policy takes effect.
• Post a notice on the 77juya homepage for at least 14 days following the effective date of the change.

Your continued use of the 77juya platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the platform and may request account closure by contacting us at [email protected].

Article 9

Contact and Data Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 77juya processes your personal data, please contact our Data Privacy team directly:

We take every privacy enquiry seriously and commit to providing a clear, substantive response within the stated timeframe. All correspondence related to data rights and privacy matters is handled confidentially and separately from general customer support channels.